At Coast & Country Store we want you to be utterly delighted with your purchase and we pride ourselves on our no-nonsense returns policy. We fully comply with the Consumer Contracts Regulations, which give consumers buying on-line the right to examine and test items at home as they would in a shop.
What if I don't like the item and want to return it?
So, if you're not happy with anything you've bought, simply let us know in writing via post or email within 30 days of receiving the item. We will then issue a returns number and you can return the item back to us for a full refund including the cost of delivering the items to you. This does not apply to bespoke or made-to-order items - see below.
Who pays for the return postage?
Just as you would return items to a shop it is your responsibility to arrange and pay for the return of the goods that have been correctly supplied and are not damaged or faulty items. (We do pay the return costs for damaged items).
What happens when I return the item for a refund?
We will refund the price of any items that are returned to us in full as long as it is returned within a 30 day period and following conditions are met:1. All items must be returned in unused & perfect condition 2. In the original undamaged packaging with all labels and tags attached and intact. 3. Returns number supplied by us. 4. You will be responsible for paying for your own shipping costs for returning your item.
Can I return a 'made to order' item?
"Made to order" or "bespoke" items will usually be described as such on the website. In addition, anything where you specify, for example a colour or size that is not described on the website is considered "made to order". Unfortunately, "made to order" or "bespoke" items cannot be cancelled or returned.
I have received my order but it's damaged
Despite our best efforts and those of the carriers, items can sometimes become damaged in transit. It is important that you check that the items are undamaged before signing, as once you have signed it is difficult to later prove that the damage occurred before the item(s) came into your possession. Please make sure you contact us within 24 hours of the delivery taking place to notify us of any damages or shortages. Also send photos of the damaged item.
I forgot to check the goods before signing for it
If the goods are left without a signature or you forgot to check before signing, please make sure you contact us within 24 hours of the delivery taking place to notify us of any damages or shortages. Please send photos of the damaged item too.
What happens once I have notified you of the damaged goods?
Damages correctly notified will be replaced free of charge. However, if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense. Your postage return costs cannot be refunded. We also reserve the right not to collect any damaged items from you, and will send out a replacement instead.
How long will it take to get my refund?
We issue the refund as soon as we have received the item and have checked that all is ok with the retuned item. However it may take up to 7 days before your refund is credited to your account depending on your bank or building society account. If you have not had your refund after 7 days, please contact us and we will look into it.